November 25, 2024 | Savannah, GA (OCE - Ocean Terminal)
October 21, 2024 | Houston, TX (Barbours Cut & Bayport Terminals)
September 16, 2024 | Norfolk, VA (Virginia International Gateway & Norfolk International Terminals)
May 26, 2024 | Los Angeles, CA, (Fenix Marine Terminal)
Please follow the instructions found at cargosprint.com/emodal/APL
Depending on the inquiry or issue, you will contact APL or eModal per the guidance below.
The systems talk back and forth all day, but data communications are involved, which could result in up to 60 minutes to reflect status changes.
Customers should contact APL directly or visit www.apl.com/detention-and-demurrage-dispute-resolution-guidance.
Please visit cargosprint.com/emodal/APL
To view payments made in eModal for your company, navigate to Administration ➝ Company Purchase History. You will be able to access your payment history, a search tool and resend a receipt for a past payment.
APL's Import Demurrage Tariff can be found at https://www.apl.com/ebusiness/tariffs/demurrage-detention.
Select the “North America” tab and choose the link to the United States.
Requesting a refund is an easy process. Visit the link below and submit a help request, the support team will respond as quickly as possible.
It is always best to include as much information and supporting documentation to make the process as smooth and quick as possible.
eModal Support
Terminals send this information to eModal and the ocean carrier systematically. If the container does not reflect your expected update within 60 minutes, contact APL directly or visit www.apl.com/news/2276/detention-and-demurrage-dispute-resolution-guidance.
Please refer to the terminal website for the most up-to-date container availability from the terminal operator's perspective. eModal hold messages may experience a lag in timing due to EDI data latency. If the container does not reflect your expected update within 60 minutes, contact APL directly or visitwww.apl.com/detention-and-demurrage-dispute-resolution-guidance.
Customers should contact APL directly or visit www.apl.com/detention-and-demurrage-dispute-resolution-guidance
This is "Good Through Date" or the date that the container is satisfied through, either from Free Time, payments or a good faith release process.
