September 15, 2022 | Savannah, GA (GPA Garden City Terminal)
October 26, 2022 | Houston, TX (Bayport and Barbours Cut Terminals)
March 1, 2023 | Oakland, CA (Oakland TraPac Terminal)
June 28, 2023 | Tampa, FL (Port Tampa Bay Terminal)
Please follow the instructions found at Evergreen.
Depending on the inquiry or issue, you will contact Evergreen or eModal per the guidance below.
The systems talk back and forth all day, but data communications are involved, which could result in up to 60 minutes to reflect status changes.
To ensure smooth cargo pickup upon arriving at the terminal, please check eModal for cargo status prior to pickup.
No. We will be utilizing the existing eModal community platform.
Customers should contact Evergreen directly at dlstfcimp@evergreen-shipping.us or 972-764-1350.
Please visit Evergreen.
To view payments made in eModal for your Company, navigate to Administration ➝ Company Purchase History. You will be able to access your payment history, a search tool and resend a receipt for a past payment.
Evergreen's Import Demurrage Terrif can be found at https://www.evergreen-shipping.us/egsweb/DMDT_Policy.pdf.
Click the link below to begin the refund process, the support team will respond as quickly as possible. It is always best to include as much information and supporting documentation to make the process as smooth and quick as possible. https://www.emodal.com
Terminals send this information to eModal and the ocean carrier systematically. If the container does not reflect your expected update within 60 minutes, contact Evergreen directly at dlstfcimp@evergreen-shipping.us or 972-764-1350.
Please refer to the terminal website for the most up-to-date container availability from the terminal operator's perspective. eModal hold messages may experience a lag in timing due to EDI data latency. If the container does not reflect your expected update within 60 minutes, contact Evergreen directly at dlstfcimp@evergreen-shipping.us or 972-764-1350.
Customers should contact Evergreen directly at dlstfcimp@evergreen-shipping.us or 972-764-1350.
"Good Through Date" is the date the container is satisfied through, either from free time, payments or a good faith release process.
